Customers form an impression about organisations when they walk through the door and are greeted by front desk personnel or they call and are answered/called back by telephone. The level of professionalism represents a company’s brand. To properly reflect a brand front desk officers must represent the company through their appearance, behavior, attitude, business manners and communication skills. No matter how busy the receptionist area is in an organization, management always count on the receptionist to project a professional image and make a great first impression on every customer encountered.

This training program has been designed so that it will improve the way front desk personnel interacts and communicates with all customers. This time tested skills and techniques are proven to lower customer turnover, dissatisfaction, frustrations and reduced stress on other team members.