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Secretarial / Administrative

Executive Customer Care and Public Relations

Course Schedule

Date Venue Fee
From13 May to 24 May, 2024 Kampala - Uganda USD2800

Course Description

Introduction

This training programme combines the disciplines of advanced customer service management and Public Relations/Communication in a powerful joint nature to enable you exploit this colossal

opportunity. In a fast-paced interactive programme, delegates will be able to work closely with each other to hone their relationship-building skills and strategies - and to develop a planned approach to deal with the

‘new’ consumer. You will learn how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty

  • Build lasting rapport and lasting relationships with colleagues, customers and friends
  • Learn to influence with integrity
  • Use influencing skills and techniques to build ongoing and long term relationships with key
  • Customers and other stakeholders
  • Understand customer needs and how to satisfy them
  • Plan communications activity to meet stakeholder needs
  • Explore the range of communications techniques and tools available
  • Learn how to effectively use e-media
  • Develop crisis management techniques
  • Understand the importance of security and personnal security
  • Understand how to deal effectively with anger, aggression and complaints
Front desk Managers, Public Relations Officers, and Customer Care Personnel, Personal Assistants, Executive Assistants, Administrative Assistants and any staff that wants to build his customer Service and PR

Course Outline

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