Customer Care Planning And Management

Organizations are set up to serve clients irrespective of their status, age, sex, and colour among others. This setting therefore is not exhibited in private sectors only but in public sector too. The most touching scenario is to understand the different customers (client) you are designated to serve and satisfy their wishes and aspirations. In some settings organizations designate officers as customer care, but little is done with these officers to appreciate how vital that “mighty” office is to the organization. Failure to realize how “grand” that office is, some clients leave the organization with bitter memories, wishing not to come back, confused, transferring their days disappointment to wrong people to mention but a few This course is well researched to impart the necessary skills to implore to clients the reasons to always come back and market the organization without being hired on her behalf.

Objectives

To facilitate understanding and appreciation of why customer care, and the roles it plays in organizational growth and development.
To understand the current and predict the future trends on how best customer care practice should be managed.
To help participants understand and appreciating their role in upholding the company’s reputations and growth
To know the ability to effectively handle complaints and be able to predict the outcome of service delivered
To help participants to internalize, assess the nature of customer satisfaction and provide feedback.
To enrich participants with strategies and techniques of providing exceptional customer care service to meet the competition.

Who should attend?

Top Managers, Customer Care Officers, Public Relations Officers, Front Desk Officers, Officers in Security, Secretaries, Project Managers, Project Coordinators, Trainers , Administrative Officers, Human Resource Officers, Employees all Institutions

Options & Brochure

No Event has been set for the program