Effective claims management and dispute resolution are critical competencies in project and contract administration, particularly in complex infrastructure, construction, and service delivery environments. Poorly prepared claims and unresolved disputes can lead to cost overruns, delays, strained stakeholder relationships, and legal exposure. This course equips participants with the knowledge and practical skills required to prepare, analyze, and manage contractual claims systematically while applying structured dispute resolution mechanisms. It focuses on documentation standards, contractual entitlements, negotiation techniques, and alternative dispute resolution (ADR) methods to ensure fair, timely, and legally sound outcomes.